I talked to Disney

by Jen Reeves on February 9, 2009 · 6 comments

in 2009, Disney World

A few posts ago I told everyone about an experience at Walt Disney World where I was really uncomfortable about how a bathroom attendant spoke to Jordan and I. After writing it down and hearing hearing the reaction from some of you guys in the comments here… I decided to send an email to just inform the park about what happened. Hopefully they can help teach their cast members how to handle limb differences.

Heres’s the email I got back a couple of days ago:

Thank you for contacting the Walt Disney World® Resort.

All of our Cast Members are expected to behave in a professional manner at all times, and we are truly sorry for the experience you and Jordan had at Disney’s Animal Kingdom Theme Park.  When we receive comments from Guests, such as yours, they are shared with various areas of our organization.  This allows us to identify what we are doing right, and what we can do better.  You may be assured that your observations have been shared and taken seriously.

If you should wish to discuss your comments further, or provide us with additional details, you may call me at 407-###-####. If I am not immediately available when you call, please leave your telephone number and an indication of the best time to reach you.

Thank you again for taking the time to share your honest and constructive feedback. We hope to have future opportunities to entertain you at our Resort.

Sincerely,

Alexis Sanchez
Executive Offices
Walt Disney World® Resort

email

{ 6 comments… read them below or add one }

TwinPowerMommy(Candice) February 9, 2009 at 7:56 pm

Well good…I’m glad you wrote them…and i am glad they responded.
Did that letter make you feel better about it?

NerdyMom February 9, 2009 at 10:25 pm

I just kind of felt like I needed to say something… I didn’t want to make a big fuss. I just want to make sure the park understands that limb different kids deserve respect and maybe they should be more mindful to those kinds of differences. So yeah. I guess I feel a little better about it.

Knuckles February 10, 2009 at 9:44 am

It is good to see that someone responded to your letter. Kudos to you for writing them, and pointing out the bad manners of one member without making a big deal of it in front of Jordan. I have been asked a couple of times if my Mom took drugs when she was pregnant with me, and it that is what caused my hands to be different. Of all the questions I get asked, I think that is without a doubt the most un-called for as well as the hardest one to answer in a friendly manner.

NerdyMom February 10, 2009 at 9:47 am

That’s the truth – it’s hard to be friendly when you’ve been questioned about drug use! Ahhhh!

Jennifer Cox March 12, 2009 at 9:08 am

OK, I just caught up on your blog, and went back to read what the bathroom attendant at Disney said to you. And I’ve come to the conclusion that YOU MUST BE LYING, because NOBODY would ever ask a question like that…RIGHT? There’s just no way that that question, when she thought about it in her mind before she actually uttered it, sounded like a good one to ask. ARE YOU KIDDING ME? I’m appalled.

But good for you to say something–I would have too.

NerdyMom March 12, 2009 at 10:00 am

I know! It’s terrible. I’m glad they responded to my email… Butni kind of want to put together a limb-different training class for people who work at Disney! I hope they at least talk to the woman I met.

Leave a Comment

Previous post:

Next post:

Real Time Analytics Google+