A few posts ago I told everyone about an experience at Walt Disney World where I was really uncomfortable about how a bathroom attendant spoke to Jordan and I. After writing it down and hearing hearing the reaction from some of you guys in the comments here… I decided to send an email to just inform the park about what happened. Hopefully they can help teach their cast members how to handle limb differences.
Heres’s the email I got back a couple of days ago:
Thank you for contacting the Walt Disney World® Resort.
All of our Cast Members are expected to behave in a professional manner at all times, and we are truly sorry for the experience you and Jordan had at Disney’s Animal Kingdom Theme Park. When we receive comments from Guests, such as yours, they are shared with various areas of our organization. This allows us to identify what we are doing right, and what we can do better. You may be assured that your observations have been shared and taken seriously.
If you should wish to discuss your comments further, or provide us with additional details, you may call me at 407-###-####. If I am not immediately available when you call, please leave your telephone number and an indication of the best time to reach you.
Thank you again for taking the time to share your honest and constructive feedback. We hope to have future opportunities to entertain you at our Resort.
Walt Disney World® Resort